Terms of service

Last updated 12 November 2026

1. About these terms

These terms apply when you buy anything from Kerbup, a trading name of a sole trader based in Harrow, North West London. "We" and "us" means Kerbup. "You" means the business buying from us and the person acting for it.

Our services are for businesses. By paying, or by confirming you'd like to go ahead, you agree to these terms on behalf of your business. Because you're buying as a business, the consumer cooling-off rules don't apply, but we'll always be fair, and section 9 explains how cancelling works.

2. What we offer

• Website: a website built for your business in your choice of style (Basic, Premium, Bold or Heritage, all the same price), followed by a monthly plan to keep it online.
• Bigger website: a site with extra pages or features, such as table booking, gift vouchers or online ordering. It's priced to the job, and we'll agree the price and what's included in writing before we start.
• Google review stand: an NFC and QR stand that opens your Google review page.
• Shop bundle: a website, a review stand, QR stickers for your window and counter, and a tidy-up of your Google Business Profile.

Before you pay anything, we can make you a free mock-up. You're under no obligation to buy.

3. Prices and payment

• We are not VAT registered, so no VAT is added to these prices.
• Payments are taken securely by Stripe, by card, Apple Pay, Google Pay or Bacs Direct Debit.
• For website plans, your first payment covers the setup fee and your first month. After that, your monthly fee is taken automatically on the same date each month.
• If we ever change our monthly price, we'll give you at least 30 days' notice, and you can cancel before it applies.

4. Building your website

• We'll ask you about your business and gather what we need: your logo, photos, prices, opening hours and so on. The quicker we get these, the quicker you go live.
• We'll show you the site before it goes live and keep making changes until you're happy with it, as long as they're within the package you chose (section 6 explains what counts as a bigger change).
• A website is usually live a few days after we receive everything we need. Bigger websites take longer, and we'll agree a date with you.
• If we haven't started work and you change your mind, tell us and we'll refund your payment in full. Once we've started building, the setup fee isn't refundable, because it pays for the work done.

5. Your monthly plan

Your monthly fee covers:

• hosting, so your website stays online;
• your domain renewal each year;
• security (an SSL certificate, so your site shows the padlock);
• small updates (see section 6).

We work hard to keep your site online, but like every website it can occasionally be down for a short time because of maintenance or problems at our hosting provider. If that happens, we'll fix it as quickly as we can.

6. Updates and changes

Small changes are included in your monthly plan. That means things like updating prices, opening hours, menus, wording, phone numbers or swapping a few photos. Send them on WhatsApp or by email and we'll normally make them within 3 working days.

Bigger changes, such as a new page, a redesign, a new booking or ordering system, or switching to a different style once your site is live, aren't included. We'll tell you the price first, and we only go ahead once you agree.

7. Review stands

• We'll link your stand to your Google review page and check it works with you.
• If a stand is faulty within 30 days, we'll replace it for free. Damage from drops, spills or misuse isn't covered, but a replacement costs £30.
• The stand sends every customer to the same Google review page. We never filter or block reviews, and we don't offer or arrange fake or paid reviews. Google can remove reviews or penalise businesses that do, so please don't offer customers rewards in exchange for reviews.
• We can't control what customers write or what Google decides to show.

8. Your domain and content

• Your domain is yours. We register it in your business's name. If you leave, we'll help you move it to whoever you choose.
• Your content is yours. You keep ownership of your logo, photos, text and anything else you send us. You give us permission to use it to build and run your website.
• You confirm you have the right to use everything you send us. Please don't send photos taken from Google or other websites unless you have permission.
• You're responsible for what your website says about your products, prices, allergens and offers being accurate. Tell us whenever something changes and we'll update it.
• We may show your website in our examples and portfolio only if you agree. You can change your mind at any time.

9. Cancelling

• There's no minimum contract. You can cancel your monthly plan at any time by giving us 30 days' notice by WhatsApp or email.
• If a monthly payment falls within those 30 days, it will still be taken, and your website stays online until the end of the month it covers. After that, you won't be charged again. We don't refund part-months.
• When you leave, we'll help you move your domain, and on request we'll send you a copy of your website files so you or someone else can host them.
• We can also end the service by giving you 30 days' notice. In that case we'll refund any payment covering time after the end date.

10. Missed payments

If a monthly payment fails, Stripe will try again and we'll message you. If it isn't sorted within 14 days, we may take your website offline until it's paid. We'll always warn you first. Once you've paid, we'll put it back online.

11. Responsibility and liability

• We'll do our work with reasonable care and skill.
• We're not responsible for things outside our control, such as problems with Google, Stripe, WhatsApp, your internet connection, or your hosting provider's outages.
• We're not liable for indirect losses, such as lost profits, lost sales or lost business opportunities.
• Our total liability to you is limited to the amount you've paid us in the 12 months before the problem happened.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

12. General

• We may update these terms. We'll change the date at the top and, if the change affects you, tell you at least 30 days before it applies.
• If there's a problem, please talk to us first. Most things can be sorted with a quick message.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.